Hiring Customer Service/Social Media Communications
I am looking for someone to help us improve our customer communication. Our new company goal is to reply to every single customer within 24 hours no matter if they contact us via e-mail, social media, or phone. Right now we're a long way off from that goal, and we need someone who can help us achieve it.
What you can expect:
- Most likely a work-from-home gig, with occasional office visits for training, meetings, etc. We are located in North Austin, TX.
- Hours are entirely based on volume. Some days there will be only 1-3 hours per day of work. Some weeks (like during big sales) it will be fulltime work.
- Reply to customer inquiries via Facebook, Twitter, Instagram, e-Mail, Live Chat, and Phone.
- Typically customers are inquiring about order status, or have questions about the products we sell.
- Customer service background
- Tech savvy. Smartphone user. Social media user. Fast typer.
- Good written & verbal communication skills (friendly, helpful, good spelling & grammar)
- Passion for motorsports!!!
- Pick your own hours within reason
- Vacation/time off whenever you want, just need to work it out with me so I can cover for you
- $12/hr to start. As the business grows and you take on more responsibility, this can go up.
- Access to free decals & sculptures
GENERIC APPLICATIONS WILL BE IGNORED. SERIOUS APPLICANTS SHOULD PUT TIME IN TO THEIR APPLICATION. I AM LESS INTERESTED IN YOUR RESUME AND MORE INTERESTED IN YOUR WHY YOU ARE A FIT. (Send your resume too though.)
Apply by emailing me directly: firstname.lastname@example.org